Privacy Policy

01Information we collect

Information you provide. When you contact us, submit an inquiry, or discuss a potential project, we may collect your name, email address, telephone number, organization, job title, project details, proposed timeline, budget information, and any other information you choose to share.

Website and technical information. Our website and its service providers may automatically process information such as IP address, browser and device type, pages viewed, visit times, referring pages, and website performance or security logs.

Embedded content and optional tools. If our website includes embedded videos, analytics, scheduling tools, or similar features, those third parties may collect information as described in their own privacy notices.

Please do not include sensitive personal information, payment card details, or confidential materials in a general website inquiry unless we have arranged an appropriate way to receive them.

02How we use information

We collect and use personal information only for reasonable, identified purposes, which may include responding to questions and project inquiries; discussing creative briefs, services, timelines, and estimates; arranging consultations; maintaining communications with potential or existing clients; operating, securing, and troubleshooting our website; improving the website where permitted; and meeting applicable legal or recordkeeping obligations.

We do not use information submitted through a project inquiry for an unrelated purpose without an appropriate legal basis or consent.

03Consent and marketing communications

When you voluntarily provide contact information to request a response, we use it to address that request and related discussions, subject to applicable law. You may withdraw consent where permitted by law, although doing so may affect our ability to respond or provide a service.

Submitting a project inquiry does not automatically enroll you in a promotional mailing list. If we send commercial electronic messages, we will comply with Canada's Anti-Spam Legislation (CASL), including applicable consent, sender-identification, and unsubscribe requirements.

04Cookies and website technologies

Our website may use essential cookies or similar technologies needed for basic operation, security, and performance. If we use non-essential analytics or advertising technologies, we will provide appropriate information and choices where required by applicable law.

You can generally manage cookies through your browser settings. Disabling certain technologies may affect some website features. Embedded video or other third-party content may set its own cookies or collect usage data when loaded or interacted with.

05When information is shared

We may share personal information with trusted service providers that support website hosting, contact forms, email, scheduling, video embedding, analytics (if enabled), or other business operations, only for appropriate purposes. We may also disclose information to professional advisers, to comply with the law, or to protect our rights and the security of our services, where permitted.

We do not sell personal information collected through our website.

06Processing outside Canada

Some third-party service providers may collect, use, store, or otherwise process personal information outside Canada. Where this occurs, information may be subject to the laws of the relevant country.

You may contact the person identified below to ask about our policies and practices concerning service providers outside Canada.

07Retention and safeguards

We retain personal information only as long as reasonably necessary for the purposes described in this Policy or as required by applicable law. When it is no longer needed, we take reasonable steps to securely delete, destroy, or anonymize it.

We use reasonable administrative, technical, and physical measures appropriate to the sensitivity of the information to guard against unauthorized access, use, disclosure, alteration, and loss. No website or electronic transmission can be guaranteed completely secure.

08Your privacy rights

Subject to applicable law, you may ask to access or correct personal information we hold about you, ask questions about how it is handled, or withdraw consent where withdrawal is permitted. We may need to verify your identity and may be required or permitted to retain certain records.

To make a request or raise a privacy concern, contact our designated privacy contact using the details below. If a concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

09Third-party websites

Our website may link to third-party websites, platforms, or video services. We are not responsible for their separate privacy practices and encourage you to review their policies before providing them with personal information.

10Changes to this policy

We may revise this Policy to reflect changes to our website, business practices, or legal obligations. The current version will be posted on our website with its effective date.

11Contact us

For privacy questions, access or correction requests, or concerns about how your personal information is handled, contact:

Privacy Officer
Arclume Films
Edmonton, Alberta, Canada
Email: team.studio@arclumefilms.ca

This policy addresses website-related personal information and does not replace any separate production contract, release, or client privacy notice.